This Privacy Policy explains how Caluv ("Caluv," "we," "us," or "our") collects, uses, and protects information when you use the Caluv mobile app, website, and related services (collectively, the "Service").
Information We Collect
We may collect the following types of information:
- Account information, such as your name, email address, login details, and authentication identifiers.
- Profile and relationship information that you choose to provide, including partner connection details, important dates, preferences, reminders, notes, calendar entries, and other content you add to the Service.
- Device and app information, such as device type, operating system, app version, notification settings, crash logs, and basic diagnostic information.
- Purchase and subscription status, such as whether you have an active subscription or premium entitlement. Payments are processed by the applicable app store or payment provider, and we do not receive your full payment card number.
- Communications you send to us, including support requests, feedback, and other messages.
How We Use Information
We use information to:
- Provide, maintain, and improve the Service.
- Create and manage accounts, profiles, calendars, reminders, and partner connections.
- Sync information across your devices and, when enabled, with your partner.
- Send app notifications, reminders, service messages, and support responses.
- Process subscription status and manage premium features.
- Protect the Service, troubleshoot issues, prevent abuse, and comply with legal obligations.
Partner Sharing
Caluv is designed for couples. If you connect with a partner, information intended for shared use, such as shared dates, calendar entries, reminders, notes, and relationship details, may be visible to that partner inside the Service. Do not add information you do not want your connected partner to see.
Service Providers
We may use trusted third-party service providers to help operate the Service, including providers for authentication, hosting, database storage, notifications, analytics, crash reporting, customer support, and subscription management. These providers may process information on our behalf only as needed to provide their services.
How We Share Information
We do not sell your personal information. We may share information:
- With your connected partner, as described above.
- With service providers that help us operate the Service.
- When required by law, legal process, or to protect rights, safety, and security.
- In connection with a business transfer, such as a merger, acquisition, or sale of assets.
- With your consent or at your direction.
Data Retention
We keep information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. You may request deletion of your account or personal information by contacting us.
Your Choices
You may update certain account and profile information in the app. You can manage notification permissions through your device settings. You can manage subscriptions through the app store account used to subscribe. To request access, correction, or deletion of personal information, contact us at the email below.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.
International Users
If you use the Service from outside your country of residence, your information may be processed in countries with different data protection laws than your own.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice through the Service or other reasonable means.
Contact Us
If you have questions or requests about this Privacy Policy, contact us at rowanharmon17@gmail.com.